Order Info

Thank you for visiting Kathie's Christmas. This page contains useful information intended to make your shopping experience with Kathie's Christmas enjoyable, convenient, and hassle free. Our goal is your total satisfaction.

For sales help, service, or for more information, please call us at our toll free number 1.888.596.2777 Monday to Friday 10:00am 3:00pm EST or email us at service@kathieschristmas.com


Kathie's Christmas
A Christmas Tree Hill Company

2801 South George Street
York, PA 17403

Toll Free 1.888.596.2777 Monday to Friday 10:00am - 3:00pm EST

service@kathieschristmas.com

Our Guarantee

If any purchase from Kathie's Christmas fails to meet your expectations, please return the merchandise within 30 days for an exchange or refund. All Kathie's Christmas merchandise ordered through our web site carries a 30-day money-back guarantee.

Return Policy

If for any reason you are not satisfied with your Kathie's Christmas order, please return the merchandise within 30 days to Kathie's Christmas, Customer Service Returns, 2801 South George Street, York, PA 17403. Enclose a copy of the Customer Invoice and the reason for the return or exchange. If requesting a refund, credit will be issued to your credit card upon receipt of the returned merchandise. Please direct all return inquiries to service@kathieschristmas.com.

Privacy Policy

Kathie's Christmas is committed to respecting and protecting the privacy of our customers. We use the order information we collect to process your order and to provide you with exceptional personalized customer service. We may use this information to notify you regarding changes to our Website, new products and services, special promotions or other product information we think would interest you. This information is strictly used by us for internal purposes only. We do not sell, trade or rent customer information to any outside company or organization. If you do not wish to receive future emails from us, simply send an email to service@kathieschristmas.com with a message containing the text "UNSUBSCRIBE". If we decide at any time to change our privacy policy for Kathie's Christmas, we will post the changes here.

Orders

All orders will be processed and shipped from our York, PA Distribution Center within 3 business days of order receipt. Please note that business days include Monday through Friday and exclude Holidays. Allow at least 4 to 10 days for delivery via UPS ground. See map below for estimated transit times once order is shipped. We will notify you by email, prior to shipping your order, regarding any shipping delays or out of stock situations that may occur. We will confirm shipment of your order via email. Please provide your email address on the order form. To track orders shipped via UPS, click here and enter your tracking number in the UPS web site.

If you select the Special Shipping Instructions option for shipping your order, please note the special shipping instructions you prefer in the comment section of your order form. We will email you with any additional shipping charges for your approval prior to shipping your order. Please also note that if you select the Special Shipping Instruction option but do not state any special shipping instructions in the comment section of your order form, your order will be shipped UPS ground and shipping charges will be added to your order according to the UPS ground shipping chart below.

We accept Visa, Mastercard, Discover and American Express for all on-line ordering.
UPS Ground Map

Security

We utilize industry-standard SSL encryption at this site to scramble credit card information for all online orders placed by our customers. Of course, if you prefer to order by phone, you can always call our toll-free number to place an order at 1.888.596.2777, Monday to Friday, 10:00am - 3:00pm EST.

Gift Wrapping

We will gift wrap any order for an additional $4.95 per order. When selecting the gift wrap option in the shipping section of your order form, we will personally gift wrap your order and attach a hand written gift enclosure card to the gift. Please note that all items ordered will be wrapped as one gift.

Shipping

All orders will be shipped by UPS Ground. The following shipping charges apply to orders shipped via UPS within the continental U.S.A. Please note that from November 21 to January 31, we do not ship to Hawaii, Alaska, APO/FPO addresses, or International addresses.
  Merchandise Total  
  Shipping Charge
  $0.00 - $19.99  
  $10.95
  $20.00 - $39.99  
  $9.95
  $40.00 - $47.99  
  $9.95
    $48.00 - $68.99  
  $9.95
    $69.00 - $149.99  
  FREE - Limited Time Only
    $150.00 - $400.00  
  FREE - Limited Time Only
    Over $400.00**  
  Contact Us
Actual UPS Shipping Charge will apply**
**Additional charges may apply based on weight, size, and destination of order. If additional shipping charges are required, we will email you the shipping charges for your approval prior to processing your order.

Express Shipping

For express shipping information, please email us at service@kathieschristmas.com.

Or place your order online and select the Special Shipping Instructions option for shipping noting the special shipping instructions in the comment section of your order form. We will email you with the express shipping charges for your approval prior to shipping your order.Please also note that if you select the Special Shipping Instruction option but do not state any special shipping instructions in the comment section of your order form, your order will be shipped UPS ground and shipping charges will be added to your order according to the UPS ground shipping chart below.

International Shipping

International orders will be shipped via the United States Postal Service Airmail or Surface Mail. Additional shipping charges and applicable tariffs and duties apply to all orders shipped outside the continental U.S.A. Shipping and handling charges will be charged to your credit card. You will be responsible for any tariffs and duties. KathiesChristmas.com will not charge your credit card for tariffs and duties. After you place your order online, we will email shipping charges (not including tariffs and duties) to you for your approval prior to shipping your order.

APO/FPO Address Shipping

APO/FPO address orders will be shipped via the United States Postal Service Priority Mail. Additional shipping charges may apply to orders shipped to an APO/FPO address. Shipping and handling charges will be charged to your credit card. After you place your order online, we will email any additional shipping charges to you for your approval prior to shipping your order.

Shipments to Hawaii and Alaska

All orders to Hawaii and Alaska will be shipped via the United States Postal Service Priority Mail. Additional shipping charges may apply to orders shipped to Hawaii and Alaska. Shipping and handling charges will be charged to your credit card. After you place your order online, we will email shipping charges to you for your approval prior to shipping your order.
1.888.596.2777  |  service@kathieschristmas.com